Quality management is focused not only on product quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.

All management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance.

Benchmarking
Benchmarking is the use of standard measurements in a service or industry for comparison to other organizations in order to gain perspective on organizational performance.

Continuous Improvement
Continuous Improvement in regard to organizational quality and performance, focuses on improving customer satisfaction through continuous and incremental improvements to processes, including by removing unnecessary activities and variations.

Failure Mode and Effects Analysis
Failure Mode and Effects Analysis is an approach that helps identify and prioritize potential equipment and process failures.